Shipping & Returns
In the United States
We offer three shipping options: standard home delivery, pickup at a local participating bike shop, and Beeline Bikes mobile bicycle delivery service. Not all options are available for all zip codes and purchase types. No matter which option you choose, the following policies apply:
- Free shipping applies to all bikes over $300 on the Redlinebicycles.com site within the contiguous United States (lower 48) only.
- Additional fees apply on all orders shipped to Alaska or Hawaii. Shipping fees will be calculated at checkout.
- Orders placed before 3pm ET (1:30pm ET for expedited shipments), Monday - Friday, excluding holidays ship out same day.
- All orders are shipped via FedEx with signature required.
- Questions? Please see our FAQs or use this form to contact us. You can also give us a call at 800-722-3828.
Unfortunately, purchases through redlinebicycles.com are not available for international shipping.
We hope you’re totally amped about your new bike. If you aren’t, hit us up.
Returns will only be accepted if:
- product is in new condition,
- purchase was made within 30 days,
- original packaging is included,
- proof of purchase is submitted, and
- package is shipped within the United States
Unsure if your return meets these criteria? Give us a call at 800-722-3828 M-F 8am-6pm EST or start the process below.
1. Contact us here to begin the process.
2. A Raleigh customer care team member will reach out to you within 48 hours.
3. Once approved, our customer care team will help determine the best way to return your order. These include:
- You take care of the packaging and shipping yourself. Need help boxing? Watch the video for bike repackaging or for many bikes under $500 MSRP, watch re-boxing your standard build .
- Drop your unboxed bike off at the local shop where you picked up your order.
- Have a mobile shop come to you for pickup where available. (Please note: Mobile service carries a $50.00 pickup fee, which will be collected by the shop at time of pickup.)
4. We’ll take care of the return shipping costs. Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.